FAQ
What’s your return policy?
We accept returns within 14 days of delivery as long as the item is unworn, unwashed, and in its original packaging. Streetwear is all about the fit, so if it doesn’t feel right, send it back.
How do I start a return?
Start a refund Start Return or reply to your order confirmation email. We’ll send you the return instructions + address. Once we get your item back, we’ll process your refund or exchange.
Can I swap for a different size?
Yes, if your fit isn’t perfect, you can exchange for another size or style (as long as it’s in stock). That way you don’t lose time or miss the drop. Just message us and we will get it done for you.
How long does delivery take?
Most orders ship out in 0–2 business days. Delivery usually lands in 3–7 days, depending on where you are. We’ll keep you updated with tracking the whole way.
Do you ship internationally?
Yes, we deliver worldwide. Wherever you’re at, Billie Jeans can reach you. Shipping times vary by country, but you’ll always get a tracking link to follow your order.
Can I track my order?
100%. As soon as your order leaves our warehouse, you’ll get a tracking number straight to your email. Plus, we built a dedicated Track Order page on our site so you can check your delivery status anytime.
How do I know my order went through?
Right after checkout, you’ll get an order confirmation email with all the details. If you don’t see it, check your spam, or hit us up and we’ll resend it.
Can I change or cancel my order?
Yes, but only if you’re quick. Orders are usually packed within 24 hours, so if you need to change size, style, or cancel, reach out right away.
What if I didn’t get my confirmation email?
No stress, sometimes it lands in spam or promotions. If it’s not there, just drop us your name + order number and we’ll confirm it for you.
Do you have a physical store?
Not yet, Billie Jeans is online only. That means we can drop fresh styles faster and keep prices fair without retail markups.
Where can I buy your products?
Exclusively here on our official site. No resellers, no fakes. When you shop Billie Jeans online, you know it’s 100% authentic.
Can I try items before I buy?
We don’t have fitting rooms, but our Size Guide + community pics make finding your fit easy. And if it doesn’t hit right, you can always exchange.
What payment methods do you accept?
We accept all major cards, PayPal, Apple Pay, Shop Pay, and Klarna (where available). Easy, secure, and fast checkout.
I’m having trouble checking out.
First, double-check your details and try again. If it still doesn’t work, clear your cookies or switch browsers. Still stuck? Hit us and we’ll get it sorted.
Do I need an account to order?
Nope, you can check out as a guest. But creating an account makes it easier to track orders, save your details, and get faster checkout next time.
Do you collaborate with influencers or artists?
Yes, Billie Jeans is built on culture and collab. We’re always open to working with creators who share our vibe. Hit us up with your ideas.
Can I stock Billie Jeans in my store?
We’re selective with wholesale, but if you run a store that fits our culture, we’d love to hear from you. Drop your info and our team will get back to you.
Do you do brand collabs?
100%. From limited drops to creative projects, we love teaming up with brands that align with our world. If you’ve got a vision, let’s make it happen.
How do I open the Waist Knot?
To open your Waist Knot, simply squeeze the back part of the clasp. This releases the lock so you can attach or remove it easily. Don’t pull it apart, just press the back section gently and it will pop open.
Will it damage my pants?
Nope. The stainless-steel pin is sharp enough to go through fabric cleanly, so it won’t tear.
Will it fit me?
Yes, Waist Knot is fully adjustable and designed to fit all body types comfortably.
Are your jeans the same quality as designer brands?
Yes. We use the same premium fabrics and craftsmanship as luxury labels, without the inflated price tag.
Are your jeans true to size?
Yes. We use easy sizing from XS to XL, so finding your fit is simple. A size guide is also available for extra help.
Why Billie Jeans?
Made for those who don’t follow but lead. Jeans that let you stand out from the crowd.
What’s your return policy?
We accept returns within 14 days of delivery as long as the item is unworn, unwashed, and in its original packaging. Streetwear is all about the fit, so if it doesn’t feel right, send it back.
How do I start a return?
Start a refund Start Return or reply to your order confirmation email. We’ll send you the return instructions + address. Once we get your item back, we’ll process your refund or exchange.
Can I swap for a different size?
Yes, if your fit isn’t perfect, you can exchange for another size or style (as long as it’s in stock). That way you don’t lose time or miss the drop. Just message us and we will get it done for you.
How long does delivery take?
Most orders ship out in 0–2 business days. Delivery usually lands in 3–7 days, depending on where you are. We’ll keep you updated with tracking the whole way.
Do you ship internationally?
Yes, we deliver worldwide. Wherever you’re at, Billie Jeans can reach you. Shipping times vary by country, but you’ll always get a tracking link to follow your order.
Can I track my order?
100%. As soon as your order leaves our warehouse, you’ll get a tracking number straight to your email. Plus, we built a dedicated Track Order page on our site so you can check your delivery status anytime.
How do I know my order went through?
Right after checkout, you’ll get an order confirmation email with all the details. If you don’t see it, check your spam, or hit us up and we’ll resend it.
Can I change or cancel my order?
Yes, but only if you’re quick. Orders are usually packed within 24 hours, so if you need to change size, style, or cancel, reach out right away.
What if I didn’t get my confirmation email?
No stress, sometimes it lands in spam or promotions. If it’s not there, just drop us your name + order number and we’ll confirm it for you.
Do you have a physical store?
Not yet, Billie Jeans is online only. That means we can drop fresh styles faster and keep prices fair without retail markups.
Where can I buy your products?
Exclusively here on our official site. No resellers, no fakes. When you shop Billie Jeans online, you know it’s 100% authentic.
Can I try items before I buy?
We don’t have fitting rooms, but our Size Guide + community pics make finding your fit easy. And if it doesn’t hit right, you can always exchange.
What payment methods do you accept?
We accept all major cards, PayPal, Apple Pay, Shop Pay, and Klarna (where available). Easy, secure, and fast checkout.
I’m having trouble checking out.
First, double-check your details and try again. If it still doesn’t work, clear your cookies or switch browsers. Still stuck? Hit us and we’ll get it sorted.
Do I need an account to order?
Nope, you can check out as a guest. But creating an account makes it easier to track orders, save your details, and get faster checkout next time.
Do you collaborate with influencers or artists?
Yes, Billie Jeans is built on culture and collab. We’re always open to working with creators who share our vibe. Hit us up with your ideas.
Can I stock Billie Jeans in my store?
We’re selective with wholesale, but if you run a store that fits our culture, we’d love to hear from you. Drop your info and our team will get back to you.
Do you do brand collabs?
100%. From limited drops to creative projects, we love teaming up with brands that align with our world. If you’ve got a vision, let’s make it happen.
How do I open the Waist Knot?
To open your Waist Knot, simply squeeze the back part of the clasp. This releases the lock so you can attach or remove it easily. Don’t pull it apart, just press the back section gently and it will pop open.
Will it damage my pants?
Nope. The stainless-steel pin is sharp enough to go through fabric cleanly, so it won’t tear.
Will it fit me?
Yes, Waist Knot is fully adjustable and designed to fit all body types comfortably.
Are your jeans the same quality as designer brands?
Yes. We use the same premium fabrics and craftsmanship as luxury labels, without the inflated price tag.
Are your jeans true to size?
Yes. We use easy sizing from XS to XL, so finding your fit is simple. A size guide is also available for extra help.
Why Billie Jeans?
Made for those who don’t follow but lead. Jeans that let you stand out from the crowd.
Still have questions?
We’re here to help. You can reach us at support@billiejeans.eu or simply click the button below.
