Shipping policy
We're a European brand with global reach.
All our orders are shipped from our European fulfillment center, ensuring secure, tracked, fast worldwide delivery. Every order is carefully packed and typically processed the same day.
Free Shipping
Enjoy free tracked shipping once your order reaches the free shipping threshold for your country. The threshold differs per country, and the exact amount for your country is always shown in your cart while you shop. Orders below the threshold are subject to a small shipping fee, calculated at checkout.
Track your order
You'll receive your tracking link via email once your parcel is scanned by the courier. Didn't see the email? Please check your spam/junk folder. Or click here to track.
Shipping Insurance
Add Billie Jeans Delivery Guarantee to protect your order against damage, theft, or loss during transit.
Shipping Times
Once your order has been shipped, you'll receive a tracking link via email. The delivery times below are estimated and may vary depending on your location.
Country / Region — Estimated Delivery Time
Netherlands & Belgium — 3–7 Business Days
Germany, France & rest of Europe — 4–10 Business Days
United Kingdom — 5–10 Business Days
United States & Canada — 5–12 Business Days
Australia & New Zealand — 7–14 Business Days
Rest of the World — 8–16 Business Days
Orders are processed Monday to Friday (excluding holidays). Orders placed on weekends will be processed the next business day. During promotional periods, processing may take slightly longer.
Our Delivery Partners
We work with trusted carriers to ensure fast and reliable delivery:
- Netherlands & Belgium: PostNL, DHL
- Germany & Austria: DHL, DPD
- France: Colissimo, DPD
- United Kingdom: Royal Mail, DPD
- Spain & Italy: GLS, DPD
- United States & Canada: USPS, UPS
- Australia & New Zealand: Australia Post, NZ Post
- Rest of the World: DHL, local postal services
The carrier is automatically selected based on your location for the fastest possible delivery.
Taxes / VAT & Import Charges
All orders are shipped internationally.
Please note that import duties, VAT, and customs fees are not included in the product price and may be charged upon delivery. These charges are determined by local customs authorities and are the responsibility of the customer.
We do not control these charges and cannot predict their amount. Please check your local import regulations before placing an order.
Damaged Shipments
If your package arrives damaged, please email support@billiejeans.eu as soon as possible (preferably within 5 business days) and include photos of the damage so we can help you out further. This does not affect your statutory rights.
